The ladies attitude was "take it or leave it." Knowing that this was all we would get, we took it. I told her that we had this resevation for over 3 months for a class two tiers up. I had my wife and son with me, along with our luggage, and it was too small. However, the lady tells us we can have this little volkwagon bug for the same price. We arrived at the airport booth with lots of upset people because there were no cars for people who had reservations. Each time, I think I will give you another chance, but it only gets worse. This is not the only time this has happened when I have used your company-it has been everytime. This is in regard to reservation ******* for rental Dec. Here is the letter I just wrote to Alamo about my experience using them-it is long, but I had to vent. It makes me think about switching but I will give it a second chance when I go back to LAS in May. That was my only problem with Alamo ever and She said ohhhhh I am sooooo sorrry, takes her time and then gives me another stall number. She was rude to the first guyĪnd then she was no prize to me but she gives me a new car and guess what she downgraded me to the smallest car I have ever seen ! lol back in to see her and I just had to open the employees only door !!! They were all on dougnut break at the same time! Bad move on my part because the lady that came out was NOT happy. People were in line and all of the agents were busy so. I walk over to CS and NO one is there! 1 guy is waiting for CS and says he has not seen anyone for a few min. I back up, go in and no one is at the quicksilver desk. She then tells me if I want to report it I need to go inside and tell CS. I tell her about the damage and she said it is not part of her job to report damage. She says to me " we have work to do in here you know" I said in a nice way that's good it must help the day go by faster.
I lay on the horn until the lady climbs out of the booth and starts waving me to pull up. That's the higest I have ever gotten on a rental I think! I drive up to the booth 3 booths have people sitting in them doing who knows what I looked at the miles and they were at 12,000. I was in a hurry so I figure I would have the booth person fill out the damage and then I would call later and exchange the car.I climed in and there was a burn hole in the carpet and one on the seat. The left quarter panel and hood had yellow paint and the rear bumper has a dent.
Alamo airport location cracked#
Front window was cracked not just chiped it had about three 4 inch cracks. I got my stall number walked to it did a walk around. I use quicksilver so I don't ever get the line. I had my first bad Alamo "event" 2 weeks agoĪt las.
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